Are you blocking AI search engines or ChatGPT?

No. By default, we do not block AI search engines or tools such as ChatGPT, Claude, or Perplexity simply because they are AI services.

It is important to distinguish between different types of AI bots. Some bots are used for search and for showing websites in AI-generated results. Others are used for collecting public web content for AI model training. Some bots may only be used when a user directly asks an AI tool to access a specific website.

These are not the same thing.

For example, restricting an aggressive scraper or a bot used for large-scale AI training data collection does not automatically mean that AI search, standard SEO, Google, Bing, or normal search engine visibility are blocked. Protection against excessive scraping is mainly used to protect the performance, security, and availability of our customers’ websites.

It is also important to understand that when an AI chatbot says something like “I cannot load this website” or “the website is blocked,” this does not automatically mean that our hosting platform blocked it. AI tools often use simplified messages for many different situations. The issue may be caused by their own browsing system, search index, DNS, TLS, redirects, timeout limits, or by the fact that the AI tool did not perform a live request to the website at all.

In such cases, logs are the source of truth. If no request from the AI service reached the server, firewall, or CDN, then that request could not have been blocked by our hosting.

We also cannot guarantee that a specific AI service will recommend, cite, or show your website in its answers. That depends on many factors outside of hosting, such as content quality, website structure, indexing, authority, backlinks, reviews, local relevance, public data sources, and the internal rules of each AI provider.

Summary:

• We do not block AI search engines by default.
• Blocking aggressive scrapers or AI training bots is not the same as blocking AI search.
• A message shown by an AI chatbot is not proof that the hosting provider blocked anything.
• Real blocking can only be verified through server, firewall, or CDN logs.
• Being recommended in AI answers is not guaranteed by hosting and depends on the AI provider and the quality of publicly available information about the website.